Privacy Policy

Last updated: 7/29/2025

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, use our counseling services, or contact us for support. This may include:

  • Name and contact information (email address)
  • Professional information (company, profession)
  • Address information for service delivery
  • Counseling session data and progress tracking
  • Problems and goals you share during sessions

Automatically Collected Information

We automatically collect certain information about your device and usage of our service, including:

  • Device information and browser type
  • IP address and location data
  • Usage patterns and session duration
  • Cookies and similar tracking technologies
2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our counseling services
  • Process your account registration and manage your profile
  • Facilitate counseling sessions and track your progress
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Analyze usage patterns to improve our AI-powered recommendations
  • Comply with legal obligations and protect our rights
3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests
  • Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
  • Consent: We may share information with your explicit consent
4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure data storage and backup procedures
5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request a copy of your data in a structured format
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights or request data deletion, please visit our Data Deletion page or contact us directly.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. We will delete or anonymize your information when it is no longer needed, unless we are required to retain it for legal, regulatory, or legitimate business purposes.

7. Third-Party Services

Our service integrates with third-party authentication providers:

  • Google: For Google Sign-In authentication
  • Facebook: For Facebook Login authentication

These services have their own privacy policies, and we encourage you to review them.

8. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically for any changes.

10. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Email: privacy@pivott.com
Address: [Your Company Address]
Phone: [Your Phone Number]